Maintenance reimagined
with SAP EAM
Digital, integrated, and predictive maintenance processes – from planning to analysis, fully embedded in your SAP landscape.
SAP EAM supports companies in efficiently managing and maintaining their assets throughout the entire lifecycle.
The system enables strategic, preventive, and operational maintenance of technical objects – from planning and execution to evaluation.
Benefits of SAP EAM at a glance
Higher
asset availability
Preventive and predictive maintenance significantly reduce downtime.
Transparent
maintenance processes
All maintenance activities, disruptions, and action histories are centrally documented and can be evaluated at any time.
More efficient
resource utilization
Optimized deployment planning of personnel, spare parts, and technical resources saves time and costs.
Integration into the
SAP landscape
Seamless integration with procurement, warehouse, controlling, production, and mobile applications ensures end-to-end processes.
Legal certainty
& compliance
Complete documentation and inspection logs meet legal requirements and internal quality standards.
Digital transformation
of maintenance
Modern functions such as SAP Fiori, Predictive Maintenance, and SAP Asset Manager bring your maintenance operations into the digital future.
SAP Service and Asset Management (SSAM)
SSAM generally stands for SAP Service and Asset Management, but is not officially used by SAP as an independent module designation. In practice, the term SAP Service and Asset Management (SSAM) is often used as an umbrella term to describe the functions and solutions within the SAP environment that deal with the management of assets and technical services.
SSAM typically includes:
- SAP EAM (Enterprise Asset Management) – for maintenance and management of technical assets
- SAP PM (Plant Maintenance) – as the classic SAP module for maintenance and servicing
- SAP CS (Customer Service) – for service-oriented processes in the customer environment
- SAP Asset Manager – for mobile maintenance and service activities
- SAP Field Service Management (FSM) – for field service coordination
- Integration of Predictive Maintenance & IoT solutions – for predictive maintenance
SSAM therefore stands for a holistic approach to asset and service management in the SAP world – from maintenance and mobile workforce coordination to digital transformation through predictive technologies.
SAP Asset Management –
Mobile Maintenance for field operations
SAP Asset Manager is SAP’s mobile solution to support maintenance and service teams in the field. The app provides access to asset information, work orders, checklists, photos, and measurement values – even offline.
Technicians can document maintenance activities directly on site, post spare parts, record disruptions, or complete checklists. The data is automatically synchronized with the central SAP EAM system. This makes the entire maintenance process more efficient, transparent, and available in real time – regardless of location.
What is SAP CS (Customer Service)
SAP CS is the SAP module for handling technical service processes related to assets, machines, and products. It supports companies in recording, planning, executing, and billing service orders – for example within maintenance contracts, repairs, or warranty processing.
Use of SAP Field Service Management (SAP FSM)
- SAP FSM is the cloud-based solution for planning, managing, and executing field service operations. It supports companies in efficiently deploying technicians, coordinating service orders in real time, and digitally documenting all assignments – including a mobile app for on-site access.
- Through features such as automated scheduling, spare parts management, checklists, and customer communication, SAP FSM improves productivity in technical field service, increases first-time fix rates, and enhances customer satisfaction.
.XPN Workshop –
SAP SSAM (Service & Asset Management)
Service. Maintenance. Transparency.
Maintenance and technical service are key success factors for efficiency, availability, and customer satisfaction. In our practical workshop, we show you how to specifically digitalize, expand, and future-proof your processes in the area of SAP Service and Asset Management (SSAM) – with a focus on SAP EAM, SAP CS, SAP Asset Manager, and SAP FSM.
Objective of the workshop:
- Analysis of your existing maintenance and service processes
- Identification of optimization potential through digitalization
- Overview of SAP SSAM components and expansion possibilities
- Development of an individual target vision for your SSAM landscape
- Recommendations for next steps, rollout, or upgrade scenarios
Workshop – Content:
- SAP EAM – Digital maintenance management & asset structure
- SAP CS – Technical customer service efficiently organized
- SAP Asset Manager – Mobile maintenance with real-time access
- SAP FSM – Plan, execute, and document field service processes
- SSAM architecture: Integration, data models, and extension of the SAP standard
- Best practices for maintenance, disruption management, spare parts processes & compliance
Who is the workshop suitable for?
- Maintenance managers & service managers
- IT departments with a focus on SAP EAM/CS/FSM
- Project managers in the field of digitalization of technical processes
Why .XPN?
- Deep expertise in SAP SSAM & process consulting
- Experience from numerous projects in maintenance & service
- Support in extending the SAP standard
- Assistance with rollout and upgrade projects
.XPN – WE MAKE YOU FIT FOR SAP MAINTENANCE
Optimize your maintenance processes, increase transparency, and improve efficiency along the entire value chain.
Workshop anfragen
Füllen Sie das Formular aus und wir melden uns zeitnah bei Ihnen, um gemeinsam die nächsten Schritte
zu besprechen und einen Termin für Ihren individuellen BTP Enablement Workshop zu vereinbaren.