Digital maintenance with the Reporting Portal
The Reporting Portal was developed for organizations of any size to make incident reporting processes efficient and user-friendly. The app is designed for all employees involved in maintenance and enables immediate, structured incident reporting—without detours via hotlines or call centers.
01
Business Case
Efficiency in incident reporting
- Seamless integration with SAP maintenance management
- Complete visibility of all recorded incidents with full processing history
- Location-independent, immediate reporting directly at the point of occurrence
- Reduced processing times and relief for call centers
- Automatic assignment of incidents to the contract partner based on category
- Automated status notifications for all stakeholders
- Individual prioritization directly during incident creation
Enterprise-wide usability
- Easy to use for all employees across the organization
- Applicable across the entire maintenance domain
- No SAP user required
High user acceptance
- Over 60,000 users in productive operation
- Intuitive user interface — easy to use for all roles
- Positive feedback and numerous internal success stories
02
Technology
Platform & Availability
- Web application for centralized deployment
- Available as Software as a Service (SaaS) or as a dedicated enterprise solution
- Cloud-based operation for enterprise-wide scalability
- Integration with existing SAP maintenance processes and authorization structures
Security & Data protection
- Secure authentication via central enterprise systems
- Compatible with Microsoft Authenticator and other common third-party solutions
- Compliance with current SAP and data protection standards for secure, legally compliant use
03
Our Services
Consulting & Implementation
- SAP integration into existing maintenance processes
- Process analysis and optimization based on customer-specific requirements
- Adaptation to organization-specific roles (e.g., call center, technical services)
- Flexible expansion aligned with enterprise needs through a modular development approach
Development & Operations
- SAP-compliant implementation by SAP-certified developers
- Adaptation to existing system landscapes and SAP versions
- Scalable for large user groups and multiple locations