Why Managed Services for SAP?
Digital transformation
as a competitive factor
Mid-sized companies can only remain competitive in the long term if they consistently drive their digital transformation forward. A modern, high-performance application landscape is essential for this – with ERP systems such as SAP S/4HANA as a central building block.
Growing complexity
of IT landscapes
However, given the increasing complexity of today’s IT infrastructures, many mid-sized companies face the challenge of providing suitable solutions, operating them efficiently, and continuously adapting them to new requirements.
Application Services
as a solution
This is where Application Service Providers come into play: they take over the management of complex and support-intensive IT applications – creating noticeable relief for internal IT teams and delivering clear advantages for the entire organization.
What is Managed Service Providers (MSP)?
A Managed Service Provider (MSP) is an external IT service provider that permanently assumes and professionally operates recurring IT services for companies – based on contractually defined Service Level Agreements (SLAs).
In the SAP environment, MSPs take responsibility, for example, for the operation, maintenance, and further development of SAP systems, applications, or infrastructures – On-premise, in the Cloud, or hybrid.
What exactly does a Managed
Service Provider (MSP) do?
Typical MSP services
- System operations & infrastructure management
- Monitoring & troubleshooting
- User support (helpdesk, 2nd/3rd level)
- Security management & updates
- Backup, recovery & availability guarantees
- Application management (e.g., SAP AMS)
- Cloud migration and operations
Typical benefits of an MSP
- Predictable, transparent IT costs
- Relief for internal IT teams
- Fast access to expert knowledge
- Higher operational reliability and system availability
- Scalability for growing demands
- Compliance with security and regulatory requirements
Example in the SAP context
A Managed Service Provider can, for example, assume responsibility for monitoring and maintaining SAP S/4HANA systems, supporting custom Fiori apps, or providing operational support for SAP BTP applications – around the clock and based on defined quality metrics (SLAs).
MSPs act as an extended arm of the IT department. They take over routine tasks, increase efficiency, and enable companies to focus on innovation and their core business. Especially in complex SAP landscapes, Managed Services provide transparency, stability, and future security.
.XPN Managed Services –
Your partner for stable and scalable SAP systems
Managed Service Provider (MSP) in the SAP contex
Secure systems, predictable costs, and more freedom for innovation: As a Managed Service Provider, .XPN takes responsibility for the reliable operation, support, and further development of your SAP systems and applications.
We provide comprehensive services from a single source – flexible, scalable, and precisely tailored to your requirements.
Our Managed Services at
a glance
-
SAP Application Management Services (AMS):
Support, maintenance & operation of your SAP applications -
System operations & monitoring:
24/7 monitoring, performance optimization, incident management -
BTP & Cloud Services:
Operation and maintenance of solutions on the SAP Business Technology Platform -
Change & Release Management:
Structured updates, upgrades & enhancements -
Security & Compliance Services:
Protection of your systems, data, and user access
Your Benefits
- Predictable IT costs thanks to clearly defined SLAs
- Relief for internal IT teams
- High availability and stability of your SAP systems
- Fast access to SAP experts
- Flexible operating model: on-premise, cloud, or hybrid
Who are Managed
Services suitable for?
- Companies that want to operate their SAP landscape reliably
- IT departments with limited resources
- Mid-sized companies requiring scalable SAP support
- Organizations that want to focus on their core business
.XPN Workshop –
Managed Services in the SAP context
Rethinking efficient SAP support: Managed Services as the key to stability and innovation
In our practice-oriented workshop, you will learn how Managed Services in the SAP environment can be structured efficiently and future-proof. Together with your team, we analyze your current operations and support landscape and develop a tailored operating model – on-premise, cloud, or hybrid.
Workshop Contents:
- Fundamentals & definition: What does Managed Service mean in the SAP environment?
- Typical challenges in operations & support
- Service components: AMS, infrastructure, BTP, security, change management
- Operating models: internal vs. external vs. hybrid
- SLAs, KPIs, and service responsibility
- Tools & processes for effective service management
- Practical examples from real customer projects
Your Benefits
- Clear overview of MSP models in the SAP context
- Identify concrete areas of action for your company
- Transparency regarding roles, processes, and responsibilities
- Recommendations for selecting a suitable MSP
- Impulses for optimizing existing services and contracts
For whom is the workshop
intended?
- IT management and SAP managers
- Service and operations managers
- Project managers and decision-makers who want to make SAP operations more efficient
.XPN – YOUR PARTNER FOR SAP MANAGED SERVICES
We support your SAP systems and applications reliably throughout their entire lifecycle – from stable operations and structured support to continuous enhancement. This ensures your SAP landscape remains high-performing, secure, and future-ready.
Request workshop
Fill out the form and we will contact you shortly to discuss the next steps together and schedule a date for your individual workshop – tailored to your SAP topic and your company’s objectives.